Terms & Conditions

1. Introduction:

Terms and Conditions of Use

Welcome to nezo.in (“Website”). This Website is the property of and belongs to NEZO and its affiliates (collectively referred to as “NEZO” , “we”, “us”, or “our”). This document is an electronic record in terms of the Information Technology Act,2000 and published in accordance with the provisions of Rule 3 of the Information Technology (intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms of Use for access of this Website. Please read these terms and conditions carefully, before continuing to use this Website. By visiting this Website, you agree and accept the following terms and conditions of use (“Terms of Use”). These Terms of Use therefore constitute an agreement between you and NEZO. Nezo reserves the right to add, modify, amend, cancel, limit, vary or change, either wholly, or in part, at any point in time, these Terms of Use, without prior notice. All modifications/amendments to the Terms of Use will be posted on the Website and will become effective immediately. Your continued use of the Website and availing of services from NEZO following any revisions to the Conditions mean that you accept and agree to such revisions.

2. Acceptance of Terms:

These terms shall be deemed to have come into effect immediately.

By mere use of this Website, you shall be contracting with Nezo, the owner of this Website. These Terms of Use including the policies constitute your binding obligations with Nezo. The Website is not available to persons whose Membership has been suspended or terminated by NEZO for any reason whatsoever. NEZO may suspend or terminate your access to all or any part of the Website at any time, if you breach this Terms of Use in our reasonable opinion or at our discretion for any reasons as we may think deem fit.

By accessing, browsing or using this Website, you agree and acknowledge that you have read, understood and agree to be bound by the Terms of use.

Except where additional terms and conditions are provided, which are product specific, these Terms of Use shall supersede all previous representations, understandings, arrangements or agreements.

3. Electronic Communications

When you visit nezo.in or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

4. Limited Usage of Website

NEZO grants you, subject to your compliance with these Terms of Use, a limited permission to access and make personal use of the Website. This limited permission does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices;
any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant or third party; or any use of data mining, robots, or similar data gathering and extraction tools and you are not permitted to download (other than page caching) or modify the Website, or any portion of the Website.

The Website is for your personal non-commercial use only. You agree that you shall not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, commercially exploit (including without limitation, any advertising or advertising revenue generation activity on your own Website), create derivative works from, transfer, data mine or sell any content, software, products, or services contained within the Website. You agree not to use any proprietary information (including images, text, page layout, or form) of NEZO and its suppliers without their express written consent. You agree not to use any meta tags or any other “hidden text” utilizing NEZO's name or trademarks without the express written consent of NEZO. Any unauthorized use terminates the permission granted by NEZO.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of the Website (nezo.in) so long as the link does not portray NEZO its suppliers or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You agree not to use any logo or other proprietary graphic or trademark of NEZO or its suppliers as part of the link without their
express written permission.

You agree that you will be personally responsible for your use of the Website and for all your communication and activity on and pursuant to this Website. If NEZO determine that you are or have been engaged in prohibited activities, were not respectful of other users, interfered with another user's use, access or enjoyment of the Website or enjoyment of our services; or otherwise violated these Conditions, you may be denied access to the Website and our services on a temporary or permanent basis.

5. Access to Website

Website and/or any facilities made available on the Website, in whole or partially, may not be available from time to time for any reason including, without limitation, upgrading of the Website/technology, introduction of new product(s), computer resource repairs and Website maintenance, etc.

In no event shall NEZO be liable for any direct, indirect, punitive, incidental, special, consequential damages or any other damages resulting from:

use or the inability to use or delay in use of the Website;

unauthorized access to or alteration of the user's transmissions or data;

any other matter, including without limitation, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of the Website;

provision of or failure to provide access to Website or any information, products through the Website;

non-availability of the Website during periodic maintenance operations or any unplanned suspension of access to the website that may occur due to technical reasons or pursuant to directives from government authorities or for any reason whatsoever beyond NEZO’s control.

Interruptions in the Website shall not serve as a basis to terminate your subscription, purchase order or demand in full or partial refund of any payment made or any reductions in future payments to be made.

6. Review, Feedback & Comments

NEZO invites you to provide your feedbacks, suggestions, convey ideas and other submissions (collectively “Views”) on the Website or by letters or emails as long as the same is not violating any Indian laws and is in accordance with these terms.

You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of content. If you provide Views, which violate Indian laws or are contrary to these terms, NEZO, without any liability or prior intimation, reserves the right (but not an obligation) to remove, edit, delete or refuse to retain on Website any such View that in the sole judgment of NEZO violates these terms or any Indian laws. NEZO may, if deemed fit, even suspend your access or deny you an access to the Website. NEZO takes no responsibility and assumes no liability for any content posted by you or any third party.

If you do post content or submit material, and unless we indicate otherwise, you grant NEZO a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant NEZO and sub-licensees the right to use the name that you submit in connection with such content, if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate these Conditions and will not cause injury to any person or entity; and that you will indemnify NEZO their owners, employees and directors for all claims resulting from content you supply.

7. Exchanges, returns and refunds

Exchanges, returns and refunds are governed by our policies, copies of which are available on the Website.

8. Disclaimer of warranties and limitation of liability

This Website nezo.in is provided by NEZO on an “as is”, “as available” and “where is” basis. NEZO makes no representations or warranties of any kind, express or implied, as to the operation of the Website nezo.in or the information, content, materials, or products included on this Website. You expressly agree that your use of this Website is at your sole risk.

To the full extent permissible by applicable law, NEZO disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability, accuracy, reliability, completeness, timeliness, performance, safety and fitness for purpose in respect of the Website, communications from NEZO, our services, and the products on the Website. Whilst we try and ensure that the Website and communications from NEZO are free of errors, viruses, malware or other harmful components, NEZO does not warrant that the Website nezo.in, its servers, or e-mail communications sent from NEZO are free of viruses, malware or other harmful components.

To the full extent permissible by applicable law, NEZO, its suppliers, owners, employees or directors assume no liability or responsibility for: (I) any errors, mistakes, or inaccuracies of content displayed on the Website nezo.in; (ii) any personal injury or property damage, of any nature whatsoever, resulting from your access to or use of the Website or any product purchased / procured from NEZO, its suppliers or the Website nezo.in; (iii) any unauthorized access to or use of our secure servers and/or any and all personal information stored therein; (iv) any interruption or cessation of transmission to or from the Website nezo.in; and/or (v) any viruses, malware or other harmful component or the like that may be transmitted to or through the Website nezo.in or communication from us or any third party.

NEZO, its suppliers, owners, employees or directors will not be liable for any damages of any kind arising from the use of this Website or services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

NEZO reserves the right to modify, update, correct any errors, inaccuracies, or omissions with respect to the Website nezo.in and to modify or update these Terms of Use and our policies at any time without prior notice.

We reserve, at our discretion, the right to refuse to fulfil any order, including (without limitation) those orders that may have been placed based on erroneous, inaccurate or out-of-date information on the Website; or would result in a breach of applicable laws.

Notwithstanding anything to the contrary contained in these Terms of Use, under no circumstances will the liability of NEZO to a customer under law, contract or otherwise, in relation to a purchase, exceed 100% of the total value of goods purchased by such customer.

9. Indemnification

You agree to defend, indemnify and hold NEZO, its suppliers, owners, employees and its directors harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to, breach of these Terms of Use, your violation of any applicable law or the rights
(intellectual property rights) of any third party, your use of the Website nezo.in, the purchase or use of product or service purchased / procured / availed from NEZO, its suppliers or the Website nezo.in.

10. Redressal of Grievance:

If you have any complaints or concerns with regards to content of this Website or to report or the content alleged to be an infringement of your rights in any way or any abuse of applicable laws, breach of Terms of this Website or if you have any grievances, you may write to us at customercare@nezo.in. Providing your contact information including email, address, and telephone number where you can be contacted if required.

11.Applicable Law and Jurisdiction:

These terms of Use are governed by and to be interpreted in accordance with laws of India, Mumbai with regard the exclusive jurisdiction of the courts located at Mumbai, India for any matter or disputes.

5.Intellectual Property:

All Content featured or displayed on this Website including the trademarks, logos, photos, pictures, audio, video, design, layout and all other content and intellectual property rights, belongs either to and is the property of NEZO and/or is used under valid license/authorization. Unauthorized copying, use,
reproduction, distribution, modification, alteration, dissemination, reposting, hyper-linking, deep-linking, framing, mirroring, downloading or any other use of the Content on this Website in any manner whatsoever, without the prior written authorization of NEZO is strictly prohibited.


All materials, including illustrations, statements, opinions, articles, views, photographs, products, images, artwork, designs, text, graphics, logos, images, audio and video clips and software
(collectively, “Content”) appearing on this Website are owned or controlled by NEZO and/or its affiliates and are protected by worldwide design, trademark, trade dress, copyright and other intellectual property laws. NEZO retains copyright on all Information, including text, graphics and sound and all trademarks displayed on this Website are owned by NEZO or used under licence by its Affiliates.


This Website and the Content herein are intended solely for personal, non-commercial use by the users of this Website. You may not copy Content from this Website, or otherwise modify, obscure or delete any copyright or other proprietary notices on this Website. No right, title or interest in any materials or software, if applicable, on this Website is transferred to you from your use of this Website. You may not reproduce, publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, in whole or in part, any of the Content, of this Website, or any related software without the prior written authorization of NEZO.

Information Security:

We are committed to safeguard the security and confidentiality of any information you provide to us. We understand that you accept the inherent security implications of providing information over the internet or world wide web and will not hold us responsible for any breach of security or disclosure of personal information. If you become aware of any violation of the security of data or the Agreement, please contact us immediately.

11. Risk of loss

All items purchased from the Website nezo.in are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

12. Governing Law:

By visiting nezo.in, you agree that the laws of India, without regard to principles of conflict of laws, will govern these Terms of Use and your use of the Website, purchase of any products or availing of any services; and any dispute of any sort that might arise between you and NEZO or its suppliers, owners, employees and directors.

Last updated on - 2024


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